Cancellation policy
Things come up. If you need to cancel or change an appointment, I ask for at least 2 business days notice, which gives us enough time to offer your spot to another patient who is waiting for one.
Business days are Monday to Friday. For a Monday 9am appointment, that means letting us know by Thursday at 9am.
Where it works, an in-person appointment can be moved to a virtual visit at no charge.
Late cancellations and missed appointments are subject to a fee, charged to the card on file. This applies to all cancellations, including those due to illness or weather.
Cancellation fees
Late cancellation or reschedule, less than 2 business days notice: 50% of the booked fee, to a maximum of $150
Same-day cancellation or no-show: 100% of the booked fee, to a maximum of $200
IV and infusion appointments: flat $100
How to cancel or reschedule
You can cancel or reschedule through the online booking portal, or by contacting the clinic by phone or email.
Cancellations inside the 2 business day window must be made by phone or email.
Phone: 250-410-4406
Email: hello@ivyhealthclinic.com